You can request remote control from the host or participant who is sharing their screen. Note: If the option is grayed out, it has been locked at the account or group level, and needs to be changed at that level by an account admin. If a verification dialog appears, click Enable or Disableto verify the change.In the navigation menu, click Settings.(Optional) Select the check box next to Allow remote controlling user to share clipboard to allowed copied information to be shared across Zoom during remote control. Click Save to confirm changes.(Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level by an account admin. Click the applicable group name from the list.In the navigation menu, click User Management then Groups.Sign in to the Zoom web portal as an administrator with the privilege to edit groups.

You can adjust the title and body of the request, and embed a link. (Optional) Click Customize Request to adjust the content of the request that the end user will see.(Optional) Select the check box next to Allow remote controlling user to share clipboard to allowed copied information to be shared across Zoom during remote control.

(Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

If a verification dialog appears, click Enable or Disable to verify the change.

Under In Meeting (Basic), click the Remote control toggle to enable or disable it.

In the navigation menu, click Account Management then Account Settings.

How to enable or disable remote control Account

For use in webinars, you must be the host, co-host, or panelist.

Zoom desktop client for Windows, Mac, or Linux.

Prerequisites for using the remote control feature in a Zoom meeting

Learn more about Zoom access permissions in Security and Privacy. Note: For Mac OSX, you will need to give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. If you need admin functionality, such as the ability to restart another participant's computer, please refer to the Remote Support feature. Once given permission, you can control their mouse and keyboard, and even copy text from their screen to yours. You can either request remote control of another participant's screen or the other participant can give control to you. The remote control feature allows you to take control of another participant's screen in a meeting when they've given you permission.

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